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How to Handle Tenant Complaints

From Maintenance Issues to Noise Complaints

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There are a thousand different things a tenant can complain about, and, unfortunately, as the landlord or property owner, it is almost always your responsibility to remedy the situation. Handling complaints quickly and in a professional manner are two things you must always do. How you handle the complaint from there will depend on the nature of the complaint.

Here are tips for handling everything from noise complaints to pest problems.

Tips for Handling Tenant Complaints

How you react to a situation can help determine your success rate. Here are some tips to remember when dealing with a tenant complaint. These tips will help you mentally prepare so you can reduce the risk of conflict and will allow the tenant to feel good about the way in which you have addressed their concern.

Handling the Noisy Neighbor Complaint

Landlords are constantly being inundated with complaints about noise from their tenants. Tenants are often on edge when they feel that their peace and quiet is being threatened. This is why the way in which you handle this type of complaint is so important. Here are some tips for reducing conflict and coming to a resolution when you are facing the noisy neighbor complaint.

Devise a Plan for Maintenance Requests

Properties are in need of constant maintenance. Tenants who live in properties will constantly let you know about all the maintenance their unit needs. It is wise to develop a plan and system for handling these maintenance requests. Here are some things to consider.

Handling a Tenant Maintenance Request

Tenants will always have maintenance issues that need attention. It is up to you, as the landlord, to develop a system for handling these requests. Not all requests require the same urgent repair. Learn how to respond to a request based on the urgency of the repair and learn the steps you should take to successfully perform the request.

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